26 Sep Case Study As part of New General Hospital’s con
Case Study As part of New General Hospital’s continuous quality improvement plan, and in preparation for the next Joint Commission accreditation visit, all departments in the hospital are in the process of assessing the quality and effectiveness of their patient and staff education efforts. When you solicit feedback from your professional nursing staff regarding their feelings on this topic, you are surprised at the frustration they express. Liz states, “Although I am incredibly frustrated by the lack of administrative support for patient education, I do believe that patient education makes a difference.” Jeremiah jumps in and says, “I am sick of all the boring, mandated continuing education programs we are required to complete.” Finally, Janel comments, “I have no idea how I am supposed to fit education in with all the other tasks I am supposed to complete.” Because the staff obviously have some strong feelings about the department’s education efforts, you feel a SWOT (strengths, weaknesses, opportunities, threats) analysis is a good place to begin to gather information from your colleagues. As a prelude to the SWOT analysis, identify the goals of patient and staff education. Use the section titled “Barriers to Teaching and Obstacles to Learning” in your text as a beginning framework for the weaknesses and threats section of the SWOT analysis, and then describe five potential barriers to teaching and five potential obstacles to learning that your staff might identify. Provide possible solutions to the issues you identified as barriers and obstacles that would serve to enhance patient and staff education. Analyze whether this analysis could help you provide ideas for improvement of patient and staff in the next six months in your own unit or place of employment.
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